Privacy Policy

Last update: May 2024

Need Travel Agent and its affiliated companies prioritize safeguarding the personal information of its users. Kindly review this Privacy Policy (referred to as “Policy”) diligently to comprehend how Need Travel Agent (“we”) handles personal information. This Policy delineates the manner in which Need Travel Agent processes personal information of its users and other individuals visiting the platform (“users”) concerning the website and other services provided by Need Travel Agent, along with privacy practices pertinent to affiliates, influencers, and other collaborators.

By accessing or utilizing www.needtravelagent.com, the Need Travel Agent mobile app, or any related sites, applications, services, and goods, or any other website operated by Need Travel Agent linking to this policy (collectively referred to as the “Site”), as well as by registering for a Need Travel Agent account or for our affiliate, influencer, or similar program, you acknowledge having read and comprehended this Policy. This Policy might undergo changes periodically; any modifications we implement will be posted on this Site. We will also undertake any other necessary steps, as mandated by applicable law, including notifying you about material alterations. Changes become effective as of the indicated “Last Updated” date. We recommend checking the Policy periodically for updates or modifications.

Summary

Information We Collect
Our Legal Basis for Using Your Personal Information
How Do We Use The Information Collected?
How Long Do We Keep Personal Information?
Children
Sharing Personal Information with Third Parties
Where We Process Your Personal Information
Cookies
Do Not Track
External Links
Security
Specific Provisions for EU, EEA, and UK Users
Specific Provisions for US Residents
Updating Personal Information
Contact Us

1. Information We Collect

We primarily obtain information directly from you when you register on the Site, utilize its services, complete forms, or enroll in any of our programs. Additionally, we collect data concerning your interactions with Need Travel Agent, including communications, posts on our blogs or forums, and interactions with other users. Furthermore, we automatically gather information while you browse, access, view, or use the Site, and we may obtain information from third-party vendors or other available sources.

2. Our Legal Basis for Using Your Personal Information

In compliance with relevant laws, all processing of your personal information will be justified by a “lawful ground” for processing, as detailed below.

3. How Do We Use the Information Collected?

Personal information is utilized to deliver high-quality service and security, operate the Site, fulfill obligations to you, and enhance and personalize our service offerings. It is also employed to maintain marketplace integrity and security, prevent fraud, communicate with you, send direct marketing communications, promote and advertise the Site and our services, and comply with legal requests by public authorities and applicable laws and regulations.

4. How Long Do We Keep Personal Information

We retain personal information only for the duration necessary to fulfill the purpose for which it was collected, though in some instances, we may retain it for extended periods.

5. Children

The Site is accessible to users aged 18 and above and of legal age to enter into a binding contract. Minors aged under 18, yet at least 13, may use the Site through an account owned by a parent or legal guardian with appropriate permission. Minors under 13 are prohibited from using the Site or Need Travel Agent services. We do not knowingly collect personal information from children under 13.

6. Sharing Personal Information with Third Parties

We share personal information with third parties to operate the Site, provide our services, fulfill obligations imposed by laws and regulations, and prevent fraud and illegal activities.

7. Where We Process Personal Information

Some of the personal information provided to us may be stored or processed on our behalf by third-party suppliers and data processors, possibly located in jurisdictions such as the United States and Israel.

8. Cookies

To enhance and personalize user experiences, provide services, analyze website performance, and for marketing purposes, we utilize cookies and similar technologies.

9. Do Not Track (DNT)

Our Site does not respond to Do Not Track (DNT) signals.

10. External Links

The Site contains links to third-party sites. Data provided to or used by such third-party sites is not under our control and is not governed by this Policy.

11. Security

We implement technical and organizational measures to maintain Site security and protect personal information from unauthorized access, loss, misuse, alteration, destruction, or damage.

12. Specific Provisions for EU, EEA, and UK Users

If you are an EU, EEA, or UK user, you are entitled to receive further information regarding our processing and your rights as a data subject.

13. Specific Provisions for US Residents

US residents have specific privacy rights based on their location, subject to certain exceptions.

14. Updating Personal Information

We ensure the personal information we collect is accurate and up-to-date, providing you with the opportunity to update your information through your account profile settings. If you believe your information is incorrect or inaccurate, please inform us promptly.

15. Contact Us

You can exercise your rights over your personal information by opening a Customer Relations ticket or contacting us at privacy@needtravelagent.com. For Need Travel Agent Workspace users, please contact us at workspace-support@needtravelagent.com. Further details regarding your applicable rights can be found in the comprehensive version of our Policy.

These are the summarized points. We encourage you to delve deeper into understanding the information we collect, how we utilize it, the significance of cookies, and more in the detailed version of our Policy provided below.

2. Information We Collect

Information You Provide
When you engage with Need Travel Agent, we request or collect personal information from you. This includes providing details during registration, completing forms, participating in skills tests or surveys, signing up for events or newsletters, utilizing the platform as a collaborator, or enrolling in our affiliate or influencer program. The information collected may include but is not limited to: email address, login details, name and username, profile information (such as picture, education, profession, and expertise), physical address or billing details, contact numbers, date of birth, transactional details, payment information (such as payment method and credit card number), taxpayer information including forms like W-9 and DAC-7, details of other linked social network accounts, details regarding listed gigs, orders, purchases, and transaction ratings and reviews. Additionally, we may collect identification documents (e.g., government-issued ID, passport, or driver’s license) and biometric information derived from submitted photos and ID documents, as further detailed in our Help Center under “Verifying Your Identity.” Business sellers on Need Travel Agent may be asked to provide additional information to verify their business. We also collect and process information from your communications with us, as well as any posts on our blogs or forums, and interactions with other users.

Information We Collect Automatically
As you interact with Need Travel Agent, we automatically gather certain information, including transaction details, communications with other users, search history, pages visited, browsed and scrolled, clicks, and other actions on the platform. This includes data such as geo-location information, IP address, device and connection details, operating system, session duration, language preferences, browser information, web-log information, and URLs of pages viewed or engaged with. Additionally, we collect and process information related to the use of cookies and similar technologies.

Moreover, to enhance your online experience, we implement impression reporting. When you view our advertisements, we collect user Global Unique Identifier, HTTP request data (such as user agent, IP, host, URL, country/continent of request origin, browser info, and device/operating system/operating system version).

Information We Receive from Third Parties
We receive information from third-party vendors and other commercially or publicly available sources, including:

  • Supplemental data provided by third-party vendors to enhance the information we collect about you, in accordance with applicable laws, such as fraud and security warnings for our risk assessment efforts.
  • Information from third-party service providers when you link, connect, or log in to your account using their services (e.g., Google, Facebook, LinkedIn).
  • Reports or complaints about you or your activities on Need Travel Agent submitted by other third parties.
  • Details of contacts if you choose to invite contacts from your Google Workspace directory.
  • Information obtained if you integrate your account with third-party systems, tools, or products.
  • Limited information if you are invited to Need Travel Agent by another user, such as email address or contact information, used for the purpose it was provided and in line with this Policy.

We combine this information with other data we collect, automatically or otherwise, for the purposes outlined in this Policy.

3. Our Legal Basis for Using Your Personal Information

Under applicable laws, our processing of your personal information is justified by specific lawful grounds, including:

  • Your consent for specific purposes.
  • Necessity to perform a contract or take steps to enter into a contract with you.
  • Compliance with relevant legal or regulatory obligations.
  • Support of our legitimate interests as a business, subject to your overriding interests and fundamental rights.

4. How Do We Use The Information Collected?

We utilize your personal information for various purposes, including:

  • Providing quality service, security, and operational functionalities.
  • Marketplace integrity maintenance, fraud prevention, and ensuring a safe environment.
  • Contacting you as requested or approved by you.
  • Promoting and advertising Need Travel Agent services.
  • Maintaining appropriate business records and complying with legal obligations.

We seek your consent before using your information for purposes other than those outlined in this Policy.

Direct Marketing

We may use your personal information to send you direct marketing communications about our products, services, or promotions via email, post, SMS, telephone, or targeted online advertisements. You have the right to opt-out of direct marketing at any time.

Note: This Site is protected by reCAPTCHA, and the use of Google reCAPTCHA is required to prevent fraud and misuse of the Site. Google’s Privacy Policy and Terms of Service apply to data collected by reCAPTCHA.

5. How Long Do We Keep Personal Information?

At Need Travel Agent, we adhere to a general rule of retaining personal information only for the duration necessary to fulfill the purpose for which it was collected. However, certain circumstances may require us to retain your personal information for extended periods. We retain personal information for the following reasons:

  • Maintenance of accurate records concerning your interactions with us for potential complaints or challenges.
  • Compliance with applicable laws, prevention of fraud, collection of outstanding fees, dispute resolution, troubleshooting, assistance with investigations, enforcement of Site terms, and other lawful actions.
  • Compliance with statutory or other obligations imposed on Need Travel Agent.
  • Preservation of evidence within statutory limitation periods.

6. Children

Need Travel Agent is accessible and intended for users aged 18 or older who are legally eligible to form binding contracts. Minors aged 13 to 18 may only use the platform under a parent or legal guardian’s supervision and with appropriate consent. Users under 13 are prohibited from using the Site or its services. We do not knowingly collect personal information from children under 13. Parents or guardians are encouraged to supervise their children’s online activities. Should we inadvertently collect information from or about a child under 13, please contact us at privacy@needtravelagent.com for its prompt deletion.

7. Sharing Personal Information with Third Parties

At Need Travel Agent, we share your personal information with third parties in the following circumstances:

  • With other users and visitors of the Site, where certain information is made publicly available upon registration, such as username, country, photos, portfolio, Gig details, ratings, and reviews.
  • With users you interact with to facilitate better communication and service provision.
  • With service providers for operational purposes, including hosting, payment processing, fraud detection, customer relationship management, cybersecurity, and marketing.
  • When you file reports or complaints about other users, to safeguard their rights or comply with legal obligations.
  • For legal reasons, such as responding to legal processes, protecting against fraud or security breaches, and safeguarding rights, property, or safety.
  • For payment processing and fraud detection, where personal information is shared with relevant third parties to facilitate secure transactions and prevent unauthorized activities.
  • With social media partners and marketing affiliates for promotional purposes.
  • With corporate affiliates for operational and business purposes.
  • In the context of corporate transactions, such as mergers, acquisitions, or asset transfers, where personal information may be disclosed to prospective buyers or third parties involved in the transaction.

We prioritize the security and confidentiality of your personal information in all such sharing arrangements.

8. Where We Process Your Personal Information

At Need Travel Agent, some of the personal information you provide may be stored or processed on our behalf by third-party suppliers and data processors in other jurisdictions, such as the United States and Israel. These locations may have different laws regarding data protection compared to your own jurisdiction. We take all necessary steps to ensure your personal information is treated securely and in accordance with this Policy, including utilizing appropriate safeguards such as European Union (EU) standard contractual clauses or equivalent data transfer mechanisms for transfers outside the European Economic Area (EEA).

9. Cookies

Need Travel Agent uses cookies and similar technologies to enhance and personalize your experience, analyze website performance, and for marketing purposes. Our use of cookies is detailed in our Cookie Policy, where you can also find information on how to control these cookies.

10. Do Not Track

We do not currently honor “Do Not Track” requests, but you can manage your cookie preferences as outlined in our Cookie Policy.

11. External Links

Please be aware that Need Travel Agent may contain links to third-party sites whose data practices are beyond our control. Any data you provide to such sites and its subsequent use are not governed by this Policy. We advise reviewing the privacy policies of any third-party sites you visit.

12. Security

We employ industry-standard technologies and internal procedures to safeguard the security of Need Travel Agent, our services, and your personal information. While we strive to protect your data, please note that transmission over the internet is not entirely secure. We urge users to keep their passwords confidential and report any unauthorized access promptly.

13. Specific Provisions for EU, EEA and UK Users

If you are located in the EU, EEA, or UK, specific rights regarding your personal information apply to you under applicable data protection laws. Need Travel Agent is committed to upholding these rights, including providing access to your information, rectification, erasure, and the right to object to processing.

14. Specific Provisions for US Residents

For users in the US, you have certain rights under state privacy laws, including the right to access, delete, correct, or opt-out of the sale of your personal information. Need Travel Agent does not sell personal information for monetary compensation, but we may share information for targeted advertising. You can exercise your rights or opt-out by contacting us or visiting our website.

15. Updating Personal Information

We ensure that the personal information we collect is accurate and up to date, and we provide mechanisms for users to update their information through their account settings. If you believe any information is incorrect, please notify us, and we will promptly correct or update it.

16. Contact Us

To exercise your rights or for any inquiries regarding your personal information, please contact us through our Customer Relations ticket system or via email at privacy@needtravelagent.com.

For specific inquiries related to Fiverr Workspace, please contact workspace-support@fiverr.com.

If you have questions or comments about this Policy, please email us at privacy@needtravelagent.com, and we will respond promptly. For GDPR-related matters, you can also contact us at DPO@needtravelagent.com.